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Rhode Island's Division of Taxation ups its technology game
Rhode Island was running a $3 billion tax division on 15-year-old technology. The Division of Taxation was relying on a mainframe developed 40 years ago using COBOL.
The Division had over 58 tax types that were stored in many systems, including an offline Access database, as well as spreadsheets which were not integrated.
The Division’s primary objective of incremental modernization was essential for delivering an ROI and building the on-going business case for funding the full integrated tax system.
The Division needed a technology partner that could partner over their journey towards modernization. The project was implemented in three phases in order to minimize disruption to taxpayers. Through three competitive bids, the Division, in three separate procurements, continued to trust RSI as its technology partner.
Having developed a long-term vision for implementing their integrated tax system, the Division then proceeded through incremental modernization in partnership with RSI.
As technology partners, Rhode Island Division of Taxation and RSI strategically designed a phased implementation in order to establish the business case for an integrated tax system.
The first procurement included Revenue Premier’s Portfolio Warehouse and Audit Manager modules to support tax discovery and collections. Second, RSI was selected to implement its modernized e-File (MeF) solution. The third procurement included implementation of the remaining Revenue Premier functionality, including the Taxpayer Portal, which resulted in a fully integrated tax solution.
Over ten years, Rhode Island Division of Taxation continued to select RSI as its technology partner as the Division progressed on their journey toward a fully integrated tax system.
The early phase success, including a 6:1 ROI, enabled the Division of Taxation to generate sufficient incremental revenue to build a business case for phase two; a complete ITS.
The Division also experienced a number of intangible but equally significant benefits since the project’s inception:
“Taxation is proud of the partnership established with RSI during the IT modernization. The Rhode Island Division of Taxation provides a model for other tax agencies to follow in their quest to improve operations and technology.”
Rhode Island Tax Administrator, Rhode Island Division of Taxation