Adapting to a Mobile First Environment
To meet changing expectations, mobile must be an integral part of the unemployment insurance claimant customer experience. To be on top of your digital transformation in today’s world, a seamless mobile experience is imperative.
So where do you begin? Our Unemployment Insurance (UI) Inform Customer App can help you engage better with your claimants across all major mobile platforms. RSI Unemployment Mobile Platform is a claimant engagement mobile application for the unemployment insurance market.
Labor Agencies can leverage this technology to provide real time updates to claimants on the status of claims, benefits, payments, or processing delays. Claimants will be immediately notified as their information is processed and will no longer feel left in the dark about their benefit status, resulting in far fewer telephone calls to the agency call center.
Traditionally, agencies require claimants to proactively check a web site, chat with a portal bot, make a phone call to the call center or engage with an IVR solution. With a mobile experience, alerts and notifications are delivered directly to the claimant as and when they are processed, resulting in instant awareness of their situation and the confidence that the agency is working on their behalf and reduces need to call the agency.
For a list of benefits and functionality of the RSI Unemployment Mobile Platform,
download the full datasheet here!
Please contact us at 1-888-826-1324, or via email at info@RSImail.com,
for additional information.